FAQ

Frequently Asked Questions About Our Products & Service

Common Questions

We collected the most frequently asked questions from global customers to help you know our products, cooperation and service better.

Is Kasaka Sanitary Ware a real factory or trading company?

Chengdu Kasaka Sanitary Ware Co., LTD is a direct sanitary ware manufacturer located in Chaozhou, Guangdong — China’s famous ceramic sanitary ware base. We have complete production lines and independent R&D‑production‑export team, not a pure trading company.

What certifications do your bathroom products support for global import?

Our products meet CE and ISO9001 standards. We can apply for SASO, WaterMark, SON‑CAP according to target market requirements. Test reports and certification files can be provided for customs clearance.

Do you offer OEM & ODM custom services?

Yes. We support custom logo, carton packaging, glaze color adjustment and new mold development. Products can be manufactured based on your drawings, photos or project specifications.

What about MOQ, sample and bulk order lead‑time?

Normal MOQ is one 20GP container with mixed‑items loading supported. Samples are available (buyer bears sample and freight cost). Bulk production lead‑time is 25‑35 working days after deposit received.

What are your payment terms and after‑sales warranty policy?

We mainly accept T/T (30% deposit, balance against B/L copy); L/C is negotiable for large project orders. Ceramic body comes with 5‑year warranty, smart toilet electronic parts enjoy 2‑year warranty. Inquiries will be replied within 8 working hours.

Can you supply sanitary ware for hotel, apartment and construction projects?

Yes. We have rich experience for engineering projects. We provide project‑grade products, batch inspection, unified marking and complete export documents for hotel, apartment and building renovation buyers worldwide.